Got a question you need answered? Check out our FAQS below with everything you need to know. If you have further questions then get in touch via the contact form at the bottom of the page.
Full price purchases are eligible to be returned for an exchange (depending on availability) or refund providing your return request meets our return policy conditions. Any sale or discounted items cannot be returned, refunded or exchanged. If your full order is returned for a refund then we may apply a $7 deduction fee for NZ customers and $20 for the rest of the world to cover any complimentary shipping costs that have been offered at the time of your original order.
All returns and exchanges must be posted back via courier to our Returns Warehouse within 21 days of purchase. To start the return process, please click here.
Exchange requests are subject to availability and items cannot be secured in advance. Please email firstname.lastname@example.org for any exchange requests.
Once your order has been placed we are unable to make any amendments so please be sure to review the items in your cart and double check you have the correct delivery address prior to completing your purchase. If you do need to return any items then you will need to follow our returns process.
We aim to process and ship your order within 24 hours of receiving it. Orders are processed and packaged during our office hours of 9-5pm, Monday to Friday. If you have placed your order on a weekend or public holiday, then we'll action this as soon as possible on Monday or the following business day. Le Club is not responsible for any courier, customs or processing delays.
Sale or discounted items cannot be returned, refunded or exchanged.
Not yet! We are an online business but we do offer generous returns and exchange conditions so you don’t need to worry if your purchase isn’t quite right.
We ship locally and worldwide. All items will be sent via tracked courier with a signature required for delivery.
We are very sorry your item is faulty and we will do everything we can to resolve the situation for you. Under our returns guidelines, any faulty items are required to be sent back to our supplier for an assessment before we can confirm an outcome.
For any faulty item returns requests please email email@example.com with the subject line FAULTY and your order number and we'll get back to you as soon as possible with next steps.
Every brand has different size guidelines so please refer to the size guide for your chosen item/brand. The size guide link can be found just above the ‘add to bag’ button. Please also refer to the size and fit drop down on your chosen item as this includes the size of the model and size worn, if available.
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